Frequently Asked Questions (FAQ)2019-07-09T17:19:17+11:00

Frequently Asked Questions

How can I avoid cash advance fees?2019-10-09T11:17:58+11:00

As banks set cash advance fees and do not share this information with us at the time the transaction occurs, we suggest checking with your card issuer and/or sending money using your debit card or Finch wallet.

What is a cash advance fee?2019-10-09T11:14:29+11:00

Cash advance fees are charged by your bank. It is the same fee that is charged when you use a credit card to withdraw money from an ATM or branch. The fees vary between banks and are typically higher than your standard interest rate for transactions. Be sure to check with your card issuer on any fees that may be charged.

How do I add a bank account?2019-10-09T11:08:54+11:00

If you’re in the app please follow the instructions below:

1. Tap the settings ” icon in the upper left hand corner of the app
2. Select “Accounts”
3. Tap “Add Bank Account” and follow the instructions

Depending on your preference, you’ll be able to add your account using your online banking username and password, or manually.

Are there fees to use Finch?2019-07-04T13:48:33+11:00

Paying or requesting money, splitting bills, running tabs, or making bank transfers on Finch is always FREE. We waive transaction fees when you send money using your Finch balance or your debit card. Otherwise, if you want to send money using a credit card our standard 2.4% applies.

You’ll always be notified when adding a card with a fee, and you can double check any cards that you’ve added in your Settings > Banks & Cards.

How long does it take for a payment to arrive in my Finch balance?2019-07-04T13:49:03+11:00

Payments from friends should appear instantly in your Finch Account. If there’s a delay from someone using a credit or debit card, there’s a possibility that the payment has not cleared. If this is the case, we’ll reverse the payment, and you should see it in your account immediately. You’ll be notified immediately in your “FYI” section in Notifications.

I paid someone who’s not currently on Finch, will they get the money?2019-07-04T14:03:59+11:00

Finch will send a text to your friend notifying them of your payment. Make sure your friend downloads Finch using the same phone number you paid to ensure they receive the money. Maybe send them a text too, just in case they missed it.

Please note: If this person hasn’t joined within 30 days, we’ll send you a notification and automatically credit your Finch balance.

What’s the most money I can send to someone on Finch?2019-07-04T14:04:54+11:00

Everyone starts out with a $250 weekly rolling limit. This means the combined total of all payments can’t exceed $250 in a 7 day period.

Finch is required by Federal law (AML/CTF Act) to collect information to verify your identity. Once your identity information has been provided, your limits are:

Sending Funds – $1,500 weekly rolling limit

Bank Transfers – $1,500 weekly rolling limit

Why do you need my online banking credentials to cash out?2019-10-09T11:07:19+11:00

As an added layer of security, Finch connects to your bank in order to do an “Instant Account Verification” – it’s a more secure and convenient alternative than entering BSBs, and we don’t store any of your log-in details. If you prefer to enter your BSB and Account number you can do so by selecting the “Manual Entry” option.

Once I’ve initiated a payment, can I change where the money is coming from?2019-07-04T14:06:51+11:00

The funding source and payment amount can’t be changed once a payment has been sent. The moment you send a payment in Finch, the funds are authorised to be withdrawn from your funding source.

Please see section Bank Account and Card on how to update your primary funding source, so that the correct payment method is debited for next time!

What do I do if I receive a payment from a stranger?2019-07-04T14:06:26+11:00

Be nice… If you receive a payment from someone you don’t know, wait a few days in case they cancel the transaction with their bank. After that, you can simply return the payment to the user with a note explaining that they paid the wrong person.

Why can’t I make a payment?2019-07-04T14:07:17+11:00

Please check your available balance and expiry date before trying again.

Can you cancel my payment?2019-07-04T14:07:40+11:00

Unfortunately no – the moment you send a payment in Finch, we send a request to your bank/card company to debit the funds and make them available to your friend.

To get the funds back, simply have your friend send you a payment for the same amount, and you can transfer those funds back to your bank account… make sure you ask nicely.

Please note: If your payment was to a new user and they haven’t joined within 30 days, we’ll send you a notification and automatically credit your Finch balance.

What do I do if I paid the wrong person?2019-07-04T14:08:42+11:00

Send them a payment “request” for the same amount you “paid” with a note explaining the mistake.

We’ll send automatically reminders for you, but if you don’t hear back from them after two weeks, feel free to contact us here. We’d be happy to help!

How do I make my payments private?2019-07-04T14:09:11+11:00

While we love seeing your fun social pics we completely understand your desire to keep some of your payments private. To set ALL your transactions to private, go to “Settings” scroll to “Social Activity” and select “Me only”. Or you can do it as you go: simply click on the lock icon (bottom right) when you’re making a payment or request.
Select either “Friends” or “Me” and you’re all sorted!

I’ve referred my friends to Finch and they’ve already used a promotion code. Will I still get a referral reward?2019-07-04T14:10:21+11:00

Unfortunately, new user promotions can only be used once. Promotion codes and referral rewards cannot be used together. To receive a referral reward every time you invite a friend, make sure they use your unique code/link instead of one-off promotion codes.

That way, you’ll receive $5 when they sign up and make their first payment!

I’ve entered a promotion code. Why haven’t I received my promotion credit?2019-07-04T14:10:48+11:00

New users: If you’ve entered the promotion code correctly and still haven’t received credit, this may be due to promotion campaign limits and expiry dates.
Existing users: Check that the promotion code applies to existing users. Some promotion codes apply to new users only.

Do I get a referral reward when I share a promotion code?2019-07-04T14:11:15+11:00

No. You can only qualify for a referral reward when you share your referral code.

Can I share a promotion code?2019-07-04T14:12:01+11:00

Yes! Feel free to share a promotion code to get your friends on Finch. However, not all promotion codes are the same, so please be aware of redemption limits and expiry dates.

How do I redeem a promotion code?2019-07-04T14:12:23+11:00

Tap on Settings, Redeem Code and enter your code.

What is a promotion code?2019-07-04T14:12:46+11:00

This code is generated from a promotional campaign which may have redemption limits and expiry dates. Eg: COMEDY5.

Once I’ve hit the referral limit ($150), do my friends still receive the reward?2019-07-04T14:13:13+11:00

Yes! If your friend is new to Finch, they will receive $5 when they make their first payment. However, you will no longer qualify for the $5.

I’ve shared my referral code. Why haven’t I received my referral reward?2019-07-04T14:13:35+11:00

Make sure your friend is a) new to Finch b) downloads Finch using your referral code or personal link and c) makes their first payment. Once they do this, you will both receive $5.

Do I get a referral reward when I share my referral code?2019-07-04T14:13:56+11:00

Yes! For all new users who download Finch using your referral code, you will both receive $5 when they make their first payment.

Where can I find my referral code?2019-07-04T14:16:48+11:00

Tap Friends, then Invite Friends.
Head to Friends in your navigation bar and select Invite Friends button.

What’s the difference between my referral code and a promotion code2019-07-04T14:19:40+11:00

Referral code: This code is generated from your user name so that you can invite your friends to Finch. Eg: ANNA.

Promotion code: This code is generated from a promotional campaign which may have redemption limits and expiry dates. Eg: COMEDY5. Promotion codes can be redeemed in Menu, Redeem Code.

How do I start a new Group?2019-07-04T14:20:08+11:00

On the main dashboard, tap Add Group Bill, then Create Group. Give your group a name, picture and start inviting your friends!

What can I use Groups for?2019-07-04T14:20:30+11:00

Groups is best used to track shared expenses between friends. Think travel mates, house mates, work mates, best mates! You can simply add to the tab now, then split and settle later. Groups is also perfect for travelling as it includes a currency converter and offline features.

Can I invite new people to a Group after it has been created?2019-07-04T14:20:55+11:00

Yes! Simply go to your Group, Settings and Share Group Link. Select a channel (Facebook, WhatsApp, Email). A pre-populated message will appear in the channel ready for you to share!

I don’t have enough money to fully settle a Group tab right now, can I pay a part of it?2019-07-04T14:21:21+11:00

Waiting for some funds to come through? There are a couple of things you can do…
You can settle transactions separately within a Group. Simply scroll down to find the transaction you want to settle and tap “Settle Up”. Alternatively, you can even out the costs by adding your own group expenses to the tab.

How can I settle a group balance if my friend has paid me outside of the app via cash/ bank transfer?2019-07-04T14:22:04+11:00

Ask your friend to mark the payment as ‘Paid outside of Finch’ in the app. All they need to do is:

1. Open the group
2. Tap the ‘settle up’ button next to your name
3. Tap the ‘pay outside Finch’ check box
4. Tap ‘pay’ button
5. Confirm by tapping the ‘yes pay’ button

…the outstanding balance will update automatically.

Do I get a referral reward when I share my group link?2019-07-04T14:22:43+11:00

Yes! When you share your group link with a new user, you will both receive $5 when they make their first payment. Remember, it must be a payment (Pay/ Settle Up) not a group entry.

I’ve shared my group link. Why haven’t I received my referral reward?2019-07-04T14:23:44+11:00

Make sure your friend is a) a new user b) downloads Finch using the group link in your invite and c) makes their first payment (Pay/ Settle Up). Once they do this, you will both receive $5.

Is there a referral reward limit?2019-07-04T14:26:24+11:00

The referral reward limit is $150 per person.

What’s the difference between “adding a card” and “adding a bank account”?2019-07-04T14:26:50+11:00

Add your card if you wish to make a payment.

Payments are made when you send money to your friends on Finch. All payments made using your Finch wallet or a linked debit card is free. We’ll always try to complete the payment using the balance in your wallet first, however, if the balance isn’t sufficient we’ll use the card you’ve linked. If you’ve chosen to link a credit card, a standard 2.4% transaction fee applies.

Add your bank account if you wish to cash out money from your Finch Wallet.

For your security, withdrawals are made to a nominated bank account (not your linked card). You can change or remove your bank account at any time.

How do I transfer money from my Finch balance to my bank account?2019-07-09T17:50:05+11:00

1. Transfer Finch balance to bank account

Once you’ve added your bank account and we’ve verified it, you can make free and secure bank transfers.

In the app

1. Tap “Cash Out” on the main dashboard
2. Enter the amount you’d like to transfer to your bank and tap the blue “Next” button
3. If you haven’t cashed out before, you will be prompted to add your bank account. You can select one of the two cash out options:

  • “Connect bank account” – log in to your bank directly to securely connect your account
  • “Manual entry” – you know the drill, enter your BSB and Account Number. Please make sure you double check your entry to avoid delays

4. Once you’ve added your bank account and we’ve verified it, you can cash out by taping the red “Withdraw Funds” button to complete free and secure bank transfers.

For your security and protection, Finch will verify your credentials with your bank. Depending on your bank, you’ll be prompted to add your online banking login details to establish free and secure bank transfers. Finch never stores this information and uses bank-level SSL protection.


2. Add a bank account

To change or link another bank account in the app please follow the instructions below:

1. Tap the “Finch” icon in the upper left hand corner of the app
2. Tap “Accounts”
3. Tap “Link bank account” and follow the instructions

Where is my bank transfer?2019-07-08T14:47:08+11:00

It’s possible your bank may have back-dated the transfer to an unexpected date. We recommend checking your bank statement within a range of two days around the expected arrival date displayed. You should see something along the lines of “FINCH” on your statement. If you’re still not seeing the funds in your bank account, let us know here.

Why isn’t my money available to cash out?2019-07-09T17:50:53+11:00

For a super fast sign up process, we limit the information you need to provide us. This is so you can start testing Finch as soon as possible! However, for your security, funds must be in your Finch wallet for 24 hours before you can cash out. After your first 7 days on Finch, you’ll be able to withdraw funds automatically.

If you’d like to lift the limits instantly within your first 7 days on Finch, you can choose to verify yourself.

To verify your identity, please follow the instructions below: 

  1. Tap “Cash out” button from your main dashboard
  2. Tap on the “i” icon next to the Available funds amounts.
  3. Select “Verify” option and follow the instructions to lift the limits instantly.
How long does it take for money to arrive in my bank account once I cash out?2019-07-04T14:29:25+11:00

When you initiate a bank transfer in Finch, we’ll show you the estimated arrival date upon completion.

Bank transfers submitted before 2PM AEST will typically reach your bank account the next business day. However, all withdrawals are reviewed by us and may be delayed or blocked if we identify a problem. Bank transfers will not be deposited on weekends or bank holidays.

To confirm receipt of a bank transfer, please make sure you check your bank account statement to see if the transfer has been processed and deposited into your bank account.

If you’re unable to locate your bank transfer after 3 full business days (weekends and bank holidays are not business days), please contact us here.

For a list of federal and state holidays that apply to most banks, please see here.

What is the limit on a bank transfer?2019-07-04T14:29:47+11:00

For your first 7 days on Finch, your cash out limit is $200. For the next 7 days, your cash out limit is $300. The cash out limit does not roll over – that means even if you didn’t cash out in your first week, you will still only be able to cash out $300 in your second week. To learn more about limits, or how to verify your identity, please see Payments and Requests. As noted in Finch’s User Agreement, these limits may change from time to time at Finch’s sole discretion.

Can you rush my bank transfer?2019-07-04T14:30:10+11:00

Unfortunately, we’re unable to expedite the process. Once you initiate the transfer, the funds leave our system and get sent to your bank for processing. For more information about when you can expect to see those funds, please see section Bank Transfers.

Why can’t I transfer money to a card?2019-07-04T14:30:39+11:00

At this time we can only send funds to a checking or savings account directly. Although your debit card is linked to a checking account, you’ll have to sign in to your online bank account through our secure bank transfer link to send funds there.

For more information about how to add your bank account to your Finch account, please see section Bank Transfers.

I’m trying to cash out/sign up to Finchsights, but I can’t find my bank. Is there another way to link my bank?2019-07-04T14:31:01+11:00

Finch supports the majority of Australian banks and we’re always working on adding more. If you can’t find your bank, please let us know and we’ll get you set up manually

Can one bank card and account be attached to two separate Finch accounts?2019-07-04T14:31:27+11:00

At this time, only one debit or credit card can be linked to one Finch account. This requirement is in place to help prevent fraudulent transactions and protect the financial security of our users.

However, it is possible if you share a bank account – for you to make a bank transfer to the same account if you wish.

If you run into a situation where you’re unable to add a funding source that’s already linked to another Finch user, feel free to contact us and we can help.

Does Finch use NPP for instant cashout?2019-07-04T14:31:55+11:00

No. NPP is currently not available to private businesses, only Australian banks.

Can I use Finch outside Australia?2019-07-04T14:32:25+11:00

Finch was made with love in Australia! It’s not available anywhere else in the world… yet.

Where can I see my funding sources?2019-07-04T14:32:44+11:00

In the app, head to your Settings > Cash & Cards, where you should see a list of the bank accounts and cards that you’ve added to your Finch account.

Why is there a $1 charge on my card after adding to my Finch account?2019-10-09T11:11:04+11:00

Finch performs a temporary card verification hold of $1. This amount never actually leaves your bank account, it’s held for a short time and returned to you within 5 (business) days. We do this for security purposes to ensure you are the owner of the card’s funds.
It’s important for us to verify your account in order to avoid any fraudulent and unauthorised usage of your card and information. If you haven’t added a card to your Finch account, please check with your bank immediately for unauthorised activity. If you need further assistance, please contact us at We’ll be more than happy to help!

Can I use Finchsights without a bank link?2019-07-04T14:36:33+11:00

In order to get value from Finchsights, you will need to connect a bank account to see your spending insights. This can be completed either through your existing bank link or a new one.

Is my account secure? Do you store my data?2019-07-04T14:37:00+11:00

To keep your bank account secure, we’ve partnered with Yodlee, a globally trusted technology partner who secure over 70 million accounts with 12,500 banks around the world. That means when you link your bank account on Finch, you’ll go through Yodlee. We don’t store your information, we can’t access your account, or approve payments or funds.

I keep receiving a ‘Verification Required’ message when trying to connect to my bank. What does this mean?2019-07-04T14:37:29+11:00

If you are receiving this message, please contact your bank directly and verify your account details. Once you have done this, open Finchsights and tap “Sync Account” to refresh your account.

How does Finchlink work?2019-07-04T14:38:00+11:00

Finchlink allows you to split a bill directly from your bank feed, which means the transaction will appear exactly as it does on your bank account.

Simply head to your recent expenses, tap the transaction your mate owes you money for, hit request and select their name. If multiple people owe you money for the same transaction, you can select all of your mates and hit ‘done’.

What are my favourite merchants?2019-07-04T14:38:23+11:00

Favourite merchants will show you how frequently you’ve visited a merchant and how much you’ve spent there in the last 30 days. Want to compare your spending to other Finchers? Tap on #1 to see how you stack up!