Frequently Asked Questions
After two and a half years dedicated to making your financial life easier (and more fun!), we have made the hard decision to explore new horizons by powering experiences for companies looking to improve their services for you, as Finch XP.
Cashing out your wallet is as easy as it has always been. Tap the “cash out” button on your dashboard and follow the prompts.
First time? You can add your bank account in two ways – via direct link to your bank or entering your BSB and ACC details.
If you want to “Finch your friend back” be sure to tap that “pay” button and settle up all your outstanding group balances and requests before midnight on 11 March 2020.
We all have our Dodo moments. Unfortunately you will no longer be able to settle your group balance via the app.
A bit of a Lannister? Between the 12 – 16 March 2020 you can still mark a group balance you owe as “Pay outside of Finch” if you choose to send a bank transfer to settle the remaining amount.
After 16 March 2020, in app payments will no longer be supported. A bit of a Lannister? Until this date you can still mark a group balance you owe as “Pay outside of Finch” if you choose to send a bank transfer to settle the remaining amount.
On the 27 February 2020 Finch sadly announced the shutdown of the Finch App product. As per the notice to all customers, the App will be taken off the App and Google Play Store by the March 5 2020.
Your account will be closed on March 26 2020. An email will be sent to the email address linked to your Finch account as confirmation.
Alternatively, you can request for your account to be closed before this date by emailing us at firstname.lastname@example.org or via the app by going to your settings and tapping the “help” button.
Your account will be closed on 26 March 2020. An email will be sent to the email address linked to your Finch account as confirmation.
No, we handle all of this for you when we close down your account.
You will no longer be able to access your Finch account after the 26 March. If you have a remaining balance please contact email@example.com with the phone number and email associated with your account. Upon verification of account ownership we can assist you in cashing out your remaining wallet balance.
If you’re having troubles please contact us at firstname.lastname@example.org or via the app by going to your settings and tapping the “help” button.
You will no longer be able to use your Finch account once it has been closed. Please ensure you have settled all your group balances and requests to avoid disappointment.
A monthly management fee of $3.50 will be charged after 30 days on any closed Finch account with a balance that is greater than $0 as per our T&Cs. Please see here to see our full terms.